Word IvyResponding to a Client Complaint
这是一份真实的批改报告，不是效果图
下面的每一个分数、每一条错误、每一个学习建议，都来自付费用户作文走的同一套批改流程—— 我们写了这篇作文、提交上去，然后把返回的结果原样发布，得分 Developing。卡片可以逐个展开， 学习模块的链接也都能点开，无需注册。
The email clearly identifies the main issue (data syncing delay) and the cause (a bug in the server).；The goodwill gesture (two months free service) is clearly stated.
The explanation of the technical issue is vague; specify what the bug was and how it affected syncing.；The action steps are general; provide a concrete timeline and specific measures being taken to prevent recurrence.
The email follows a basic business email structure with a greeting, body, and sign-off.；The writer includes a goodwill gesture to retain the client.
The sign-off lacks a specific name and title; include your full name and position.；The subject line is missing; add a clear subject line like 'Regarding Your Recent Syncing Issue'.
The email expresses empathy and apologizes for the inconvenience.；The tone is polite and appreciative of the client's long-term support.
Some phrases are too casual, such as 'tell me at any time'; use more professional language like 'please do not hesitate to reach out'.；The apology could be more sincere and specific; acknowledge the impact on the client's team more directly.
The writer attempts to use past tense to describe the issue and future tense for actions.
There are multiple subject-verb agreement errors, such as 'Our team have' and 'our engineer already fix'.；Verb tense inconsistencies, such as 'I receive' instead of 'I received' and 'appear' instead of 'appeared'.；Article and preposition errors, such as 'in the same time' and 'two month free service'.
Your email shows a genuine effort to apologize and offer a goodwill gesture, which is a great start. The main areas to work on are grammar consistency and professional polish—there are several subject-verb agreement and tense errors that undermine clarity. Next time, try to proofread for subject-verb agreement and use more formal business phrases to strengthen your professionalism. With these improvements, your email will be much more effective in retaining the client.
重点提升方向:
下面每一条都直接引用自这篇作文本身，按严重程度排序。
语法
词汇
语体与语气
母语干扰分析 — 中文
我们在本次作文中发现了 9 处错误，涉及 5 个类别，符合中文母语者的已知干扰模式。这些不是能力缺陷——而是中英文差异造成的可预测挑战。认识到这些规律是克服它们的第一步。
Verb Tenses: Present
Master present simple, present continuous, present perfect, and present perfect continuous. Learn when to use each tense accurately.
语法Verb Tenses: Past
Learn past simple, past continuous, past perfect, and past perfect continuous. Understand narrative tense usage.
语法Verb Tenses: Future
Master will, going to, present continuous for future, and future perfect. Express plans, predictions, and scheduled events correctly.
语法Mixed Tenses
Handle complex tense combinations in single sentences. Master reported speech tense shifts and conditional tense usage.
语法Articles Basics
Master when to use 'a', 'an', 'the', or no article. Covers countable vs uncountable nouns and basic article rules.
语法You are the customer success manager at CloudSync, a SaaS company providing cloud storage solutions. A long-term client, David Park at Meridian Consulting, has emailed complaining that the latest platform update caused data syncing delays that disrupted his team's workflow for two days. He is considering not renewing his annual contract. Write a professional response email that acknowledges the issue, explains what went wrong, describes the steps your team is taking to fix it, and offers a goodwill gesture to retain the client.
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- 完整范文，按同一套评分标准打分
- 范文在每一个评分维度上的得分
- 「为什么这篇是高分」——具体哪些写法拿到了分
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这篇作文是为演示而写的，模拟一位中文母语学习者在这个水平上的写法，提交后未作任何修改——没有引用任何学生的文章。为演示构造的作文，错误分布会比真实作文更均匀，这也正是它读起来清楚的原因。
Dear David, I receive your email about the syncing problem. I am very sorry for this. Our team have checked the system and we found the new update caused some delay in the data sync. The reason is a bug in the server which only appear when many file are uploaded in the same time, and our engineer already fix it in yesterday. I know this made much trouble to your team for two days, and I really understand your feeling. We will do more test before the next update, so this kind of problem will not happen again. Also we will send you a report about what we did. About your contract, we hope you can continue with us. We can give you two month free service as a compensation. If you have any other question, please tell me at any time. I am always here to help you. Thanks for your understanding and your support in these years. Best wishes, Customer Success Manager CloudSync